Terms and Conditions
Terms and Conditions
We accept online payments made using most major credit/debit cards. Any payments made using these will be directed through World Pay's secure servers, our online payment processor. You do not need to have an account with them to use this, they simply process the transaction on our behalf. We have no access to any credit/debit card details entered through them. We can issue refunds against payments but can not add additional amounts.
We accept payments made through PayPal. They will also process any credit/debit card details or you can pay using your PayPal account if you have one.
If required, payments may be made by BACS, should this method be chosen all relevant details will be displayed at the checkout.
If you do not want to pay online please phone, email or fax your order to us and we will telephone you to make payment arrangements.
All credit/debit card payments will show on your statement as "One Stop", a trading name of our Company.
COVID 19 UPDATE : ** SERVICE UPDATE - COVID-19 **
Due to high numbers of orders and the Easter bank holidays effecting supplier deliveries any orders placed between 30/03 and 11/04 will not be dispatched until week commencing 12/04. Should we be able to deliver your order earlier than this we will contact you prior to dispatch to ensure this is suitable.
Orders placed between 12/04 and 18/04 will be dispatched during week commencing 19/04.
Orders placed between 19/04 and 25/04 will be dispatched during week commencing 26/04.
Our couriers are currently taking 2-3 working days from dispatch to deliver orders.
We are currently unable to provide an exact delivery date due to the service available from the couriers.
We appreciate this is a long wait but both our suppliers and our couriers are offering limited service at present. We are trying to keep supply going whilst keeping everyone as safe as possible. Thanks for your patience.
We endeavour to dispatch all items bought on the site within 24hrs (Mon-Fri only) on our couriers (subject to stock availability)* Whilst the majority of orders will be dispatched within 24hrs we can not guarantee this and will contact you with the delivery date should it be longer than 3 working days. Should we not have the correct size product you have ordered, to save on extending lead times, where possible we will send the next size up which will need to be cut down on site. We will endeavour to inform you of this but at busy times this may not be possible.
Please contact us if you have a urgent requirement or alternatively Email us your order and we will ring you with stock availability and take payment details if you are happy with the delivery date.
Please ensure there will be someone at the delivery address to check the items when they arrive. Our couriers allow 15 mins per drop for the items to be checked, once the delivery has been signed for in good condition no claims can be made with our couriers for damages in transit.
Any damages or delivery shortages MUST be reported to us by email at email@example.com within 48hrs of receipt. DO NOT rely on the couriers informing us of any discrepancies, you must inform us yourself as any damages or shortages reported after this period could be deemed to have occurred whilst the items were in your care and no claims will be possible.
Deliveries can be left by prior arrangement of the customer but no responsibility can be taken by us for any damages if the customer has requested this.
Deliveries signed for as 'unchecked' are not covered by our couriers insurance, so no responsibility for any damages will be taken.
DO NOT book your builder until the goods are onsite as some deliveries do go wrong and we will not compensate for any costs incurred in the delay.
We send products wrapped in protective packaging to avoid damage. When the delivery has arrived you need to remove the outer packaging and check the goods for any damage. Do not store plastic products in the packaging or inner bags in direct sunlight. This will avoid damage being caused to the products due to over heating.
Delivery Times + Delivery Restrictions
DXfreight make deliveries between 8am and 6pm, so unless a premium option is chosen when completing your checkout we can not guarantee a delivery time.
DXfreight operate a 24 hour service to England, Wales and parts of Scotland. If you wish to check the delivery service we can offer to your area please feel free to contact us with your postcode and we will let you know. Occasionally we use other courier services which operate to the same standards as above.
The more you order, the less the delivery charge! Delivery charges are calculated dependent on your geographical area and will be automatically reduced as calculated in the shopping basket as the value of the order increases.
Should you wish to collect your order from our warehouse, our post code is SA62 6BR, Pembrokeshire, there would be no delivery charge or packaging charges.
Please Note: We can not send items outside of the UK.
Returns, Cancellations and Replacements.
Cancellations : You can cancel your order at any point up until dispatch without incurring any costs. Please email us at firstname.lastname@example.org with your order number and we will arrange a refund of your payment. Should goods have been dispatched and a dispatch email been sent to you then cancelling the order will incur the cost of the carriage as once the goods have left on our couriers these charges will still be applied.
Returns : You can return any items for a full refund (excluding any carriage charges) within 28 days of your purchase. All returned items must be unused and in saleable condition. You should include a copy of your original purchase invoice with any goods that you return.
Please note that you are responsible for the cost of returning unwanted items.
Our full postal address can be found on our 'contact us' page.
Once the goods have been checked back into our warehouse we will arrange for the credit/debit card that you used for your original purchase to be refunded. Please allow fourteen days for the refund to be processed. If you have any questions regarding our returns policy please call us on 01437 721195 or email us at email@example.com.
Your statutory rights are not affected by any of the above.
Replacing Damages Items: All damages / shortages must be reported to us within 48hrs of receipt by email at firstname.lastname@example.org. Do not rely on the couriers informing us of any damages. Once we have received email notification from yourself we will contact you by telephone to arrange appropriate action. Please note that replacement items can only be sent FOC if the delivery has been signed for as damaged. Other than this any replacements and delivery cost will need to be met by the customer.
Distance Selling Regulations.
Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. We do not offer a collection service, this will need to be arrange by the customer with a courier of their choice. All other monies paid will be refunded within 30 days, The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. Refunds will be given for the full cost of the returned goods excluding any carriage charges paid. After 7 days a 50% handling charge will be applied to all returned goods.
Made to measure goods are excluded from this clauses.
Please Note: We can not send items outside of the UK.Pvcbuildingproducts and One Stop are the trading names of One Stop Window Shop (Pembrokeshire) Limited, which is a company incorporated in England and Wales and registered under company number 5368596.