Payment

Please be aware that anything bought on line is done through our hosts and HSBC secure servers ..... We do NOT retain any details of your credit cards.

If you do not want to pay online please email or fax your order to us and we will phone you to make payment arrangements.

All on line credit payments will show on your credit card as "One Stop", a trading name of our Company.

Delivery

All items bought on the site (except woodgrains effect products which take a maximum of 7 working days) we will endeavour to dispatch within 72 hours by Nightfreight 24 hour Carrier service (subject to stock avaliability)*.

Please contact us if you have a urgent requirement or alternatively Email us your order and we will ring you with stock availability and take payment details if you are happy with the delivery date.

Please ensure there will be someone avaliable at the delivery address to check the items when they arrive. Nightfreight allow 15 mins per drop for the items to be checked, once the delivery has been signed for in good condition no claims can be made with Nightfreight for damages in transit. Deliveries can be left by prior arrangement of the customer but no responsibility can be taken by us for any damages if the customer has requested this.

Deliveries signed for as 'unchecked' are not covered by Nightfreights insurance, so no responsibility for any damages will be taken by us. 

DO NOT book your builder until the goods are onsite as some deliveries do go wrong and we will not compensate for your builders time.

Delivery Times.

Nightfreight make deliveries between 8am and 6pm, so unless the Before Noon option is chosen when completing your checkout we can not guarantee a delivery time. However, if your order has not arrived by 2pm on the delivery day please contact us and we can obtain a guide time from Nightfreight.

Nightfreight operate a 24 hour service to England, Wales and parts of Scotland. If you wish to check the delivery service we can offer to your area please feel free to contact us with your postcode and we will let you know.

*Except for items mark 'Dispatch will take one week on these items'. These products are obtained to order.

Delivery charges are calculated dependant on your geographical area and will be automatically reduced as calculated in the shopping basket as the value of the order increases. 

Please Note: We can not send items outside of the UK.

Returns, Cancellations and Replacements.

We will happily receive returned goods that have been over-ordered or ordered by mistake, please note we will pass any return courier costs onto the customer for this. Please contact us if this is required and we will inform you of the costs.

Should you wish to cancel an order placed with us please let us know ASAP by telephone (you will find the number on the Contact Us page) Cancelling orders normally incures no cost unless products have been specially produced for you order. We will advise you of this on cancellation.

Please note that replacement items can only be sent FOC if the delivery has been signed for as damaged. Other than this any replacements and delivery cost will need to be met by the customer.

Distance Selling Regulations.

Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded within 30 days, The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 25% handling charge will be applied to all returned goods.