Terms and Conditions.
Payments
We accept online payments made using most major credit/debit cards. Any payments made using these will be directed through HSBC secure servers, our online payment processor. You do not need to have an account with HSBC to use this, they mearly proccess the transaction on our behalf. We have no access to any credit/debit card details entered through them.
Alternatively, we accept payments made through PayPal. They will also proccess any credit/debit card details or you can pay using your PayPal account if you have one.
If you do not want to pay online please phone, email or fax your order to us and we will telephone you to make payment arrangements.
All credit/debit card payments will show on your statement as "One Stop", a trading name of our Company.
Deliveries
All items bought on the site (except woodgrains effect products which take a maximum of 7 working days) we will endeavour to dispatch within 72 hours by Nightfreight 24 hour Carrier service (subject to stock avaliability)*.
Please contact us if you have a urgent requirement or alternatively Email us your order and we will ring you with stock availability and take payment details if you are happy with the delivery date.
Please ensure there will be someone avaliable at the delivery address to check the items when they arrive. Nightfreight allow 15 mins per drop for the items to be checked, once the delivery has been signed for in good condition no claims can be made with Nightfreight for damages in transit. Any damages must be reported to us within 48hrs of receipt. Any damages reported after this period could be deemed to have occured whilst the items were in your care and no claims will be possible.
Deliveries can be left by prior arrangement of the customer but no responsibility can be taken by us for any damages if the customer has requested this.
Deliveries signed for as 'unchecked' are not covered by Nightfreights insurance, so no responsibility for any damages will be taken by us.
DO NOT book your builder until the goods are onsite as some deliveries do go wrong and we will not compensate for your builders time.
Delivery Times.
Nightfreight make deliveries between 8am and 6pm, so unless a premium option is chosen when completing your checkout we can not guarantee a delivery time. However, if your order has not arrived by 2pm on the delivery day please contact us and we can obtain a guide time from Nightfreight.
Nightfreight operate a 24 hour service to England, Wales and parts of Scotland. If you wish to check the delivery service we can offer to your area please feel free to contact us with your postcode and we will let you know.
*Except for items mark 'Dispatch will take one week on these items'. These products are obtained to order.
Delivery charges are calculated dependant on your geographical area and will be automatically reduced as calculated in the shopping basket as the value of the order increases.
Collections.
Should you wish to collect your order from our warehouse, our post code is SA62 6BR, Pembrokeshire, there would be no delivery charge or packaging charges.
Please Note: We can not send items outside of the UK.
Returns, Cancellations and Replacements.
Replacing Damages Items: Please note that replacement items can only be sent FOC if the delivery has been signed for as damaged. Other than this any replacements and delivery cost will need to be met by the customer.
Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded by cheque within 30 days. The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 50% handling charge will be applied to all returned goods. For security all refunds are made by cheque.
Distance Selling Regulations.
Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded within 30 days, The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 50% handling charge will be applied to all returned goods.
Made to measure goods are excluded from this clauses.
Please Note: We can not send items outside of the UK.
